We would assist you with replacing the desired goods if your purchase has not yet been completed. A (Refund and Return Policy)purchase may be cancelled up to the point it is sent. Those who desire to terminate their orders must pay a 10% cancellation fee. Once an item has been dispatched, it is unable to be cancelled.
Our insurance is good for a week. After 7 days, the company can’t accept returns or exchanges so we hope you understand. Your product should always be returned in exactly the same shape as you got it and remain in its original packaging to be considered for a refund.
It obviously has to be in its complete condition. A number of products cannot be exchanged. We are unable to accept returns on consumable items. We also can’t take anything that may be considered a health risk, like condoms or tampons, or anything that could catch fire, like lighter fluid or gasoline.
If you want to return anything, you’ll need to provide us with evidence of payment. Do not return your purchases to the company that made it. Since all of our goods are custom-made per request, we cannot return or provide exchanges in the event of a mistake in sizing, pattern, colour, etc. on the part of the customer.
Our goods are made to order and only produced when there is a desire for them in the marketplace, therefore they may not constantly be readily accessible. Not only that, but the color of an object in a picture or on a computer may not be an exact match to the real thing. Consequently, please understand that there will be a 20% variation among the described product and the one you get.
If you have either of the foregoing circumstances you are not completely satisfied with your purchase, we will gladly send you a replacement: There are problems with this product.
The clarity of the printing is subpar. The item you got does not match the description on our website. Send images of the merchandise you got, including any close-ups that may be helpful, to contact (@email). Using this data, we can find a suitable substitute and avoid such mistakes in the forward.
The maintenance department will investigate your complaint. We would restore it at no cost to you if your request is accepted. Kindly write to us at contact @(email) for any further questions or concerns.
Your complaint would be looked at by our client service department. A returning address will be given to you if your claim is accepted. Consumers must pay for their own shipping costs associated with returns and replacements.
A refund will be issued within 5–7 business days after we collect your returned item. Products that are returned after the exchange period has ended or that have been cleaned, abused, or scratched cannot be refunded or replaced.
Delay or misplacing of refunds
- Make sure you double-check your banking balance if you haven’t seen the return already.
- The next step is to get in touch with your credit card organisation; it might take several hours until your reimbursement is actually processed.
- It is now time to call your bank. A reimbursement may take some time to appear in your account while it is being processed.
- Even if you’ve followed all the instructions above but still haven’t obtained your
reimbursement, kindly write to us at contact @(email).
Refunding of discounted items
Products that are brought from sale or at a discounted price are not entertained for a refund.
You must cover the expense of mailing back your merchandise if you decide to send it back. Unfortunately, shipping fees cannot be refunded. Returned shipping fees would be subtracted from any refunds issued. The amount of time it takes for you to get the goods you swapped for to arrive might differ.
We’ll let you know through email that we’ve collected your recalled product once we’ve given it a once-over in our quality assurance department. The progress of your reimbursement would be communicated to you as well.
If you are granted a refund, we would initiate processing of a credit back to your credit or original mode of purchase. Time required for clearance could vary from merchants to merchants, but in general is a few days.
Frequently asked questions
Why does the item not appear to be exactly as in the image?
Keep in consideration that the pictures you see of the goods won’t always be of the same quality as the real thing. Additionally, merchandise colours might seem distinct on your display than they do on the site. The vast majority of goods shots are prototypes and layouts meant to display our designs rather than actual products.
How long till I receive my parcel?
Normal parcel processing duration is 5 weekdays. Your order would be dispatched as soon as possible, and we’ll send you a monitoring id through email once it has left our facility. Please be patient as the clearance time might be lengthier than normal owing to the vacations and the COVID-19 pandemic.
What if I don’t receive my order?
During shipping, expect fulfilment in 25-40 business days. Kindly let us know if you are unable to receive your purchase inside this specified time frame, and we would gladly provide a full refund.
Why haven’t I received my parcel completely?
Due to the nature of the delivery method that we use, it is possible that you may get your purchase in two or even three separate packages; if this occurs, please do not become alarmed. Every product would be supplied inside this specified amount of time that we have allotted for shipment.
After checking out can I make changes or cancel out my order?
If your purchase has not yet been finalised, we would assist you in changing the products that you want to substitute if it is still possible to do so. The withdrawal of a transaction is an option provided that the purchase has not yet gotten processed for shipment.
When a client wishes to abandon their purchase, they are subject to a cancellation fee in the amount of USD $5.00. It is n’s really possible to withdraw a purchase after it has been delivered out. Purchases which have actually been processed cannot be cancelled.
How to correct an incorrect shipment address?
We ask that you get in touch with us as promptly as practicable so that we can assist you in ensuring that your purchase would be delivered to the proper location.
When it says “order delivered” but you haven’t yet received it
If your package did not arrive, please accept our deepest condolences. We really adore for everything to be delivered without a hitch, but there are several things outside our authority that might have prevented a product from making it to your mailbox. We suggest asking around the neighbourhood or going to the sorting office in case somebody has the parcel.
Buyers who have had a similar experience to yours have usually been successful in reclaiming their lost goods by either friendly neighbourly intervention or by visiting their postal facility nearest them.. Once a package is sent inside the country, it is the duty of the regional postal office to ensure safe and timely distribution. It is OK to approach them independently.
While placing a purchase, kindly check that your delivery information is valid and comprehensive. Merchandise delivered to an incorrect address provided by the purchaser would not be our responsibility.
Order tracking id is not being updated
In most cases, the monitoring details would be scanned and entered by the courier once the shipment has been verified by the shipper. It’s possible that there will be a lag amongst these checking occurrences and the following capability in their database.
Kindly be patient if the monitoring info does not display on screen instantly; handling typically requires 5-10 days but might very well take further based on how quickly postal companies are executing items.
- Your parcel is not approved by the courier
- The tracking id of your parcel has not been scanned and updated on the computer
Who is responsible for any sort of duty fee or custom?
What you must pay in customs is determined by local regulations. From what we have seen, customs taxes are unnecessary in the vast majority of situations. All purchases are marked as low-value presents. To further minimise these fees, we sometimes split up bigger purchases and ship them in many parcels.
What is our return policy?
- We do not welcome returning unless the merchandise is harmed or faulty as a result of our manufacturing process.
- All of our policies have a 7-day grace period. After 7 days after receipt, we don’t allow returning or refunds.
- Items should be sent back in their initial conditions and in proper form. Genuine container is required.